Terms & Conditions
1. Introduction
1.1 These Terms and Conditions apply to any order you make on the Website. By ordering products, you are legally bound by these Terms and Conditions.
1.2 On the Website:
a) "Account" means the account you create on the Website;
b) "Confirmation" means our confirmation of your order by email;
c) "Breach of Duty" has the meaning given to it in clause 7.1(b);
d) "Business Day" means a day in the working week, excluding Saturdays, Sundays and any public holidays in Singapore.
e) "Order Confirmation" means the email we send you accepting your order in accordance with clause 3.9;
f) "Contract" means your order for Products accepted by us in accordance with clause 3.9;
g) "Customer" means any person placing an order on the Website;
h) "Liability" has the meaning given to it in clause 7.1(a);
i) "Order" means an order submitted by you through the Website;
j) "you" means the customer placing an order;
k) references to "Terms" are to the Terms contained in these Terms and Conditions;
l) Words denoting a singular number shall include the plural and vice versa. Words denoting a gender shall include all genders and words denoting persons shall include an individual, company, firm, firm or partnership.
m) The meaning of "including" or similar words or expressions shall not be limited.
2. Effect
2.1 These Terms and Conditions apply to all past, present and future contracts for the sale of Products. Nothing in these Terms and Conditions shall affect your statutory rights.
2.2 These Terms and Conditions will prevail over any separate terms you submit. Any terms submitted by you will be deemed waived and excluded, regardless of their form, time and manner of submission (written, email or oral).
2.3 No other terms or changes will be binding unless agreed in writing by us.
3. How the Contract is Formed
3.1 To place an order, you must create an account on the Website in accordance with Clause 9 and follow the instructions on the Website to place or change an order.
3.2 Regardless of the price you have previously seen or heard, once you select the products you want to order, the system will display or inform you of the cost including the goods and any applicable delivery costs. Unless otherwise stated on the Website, all fees are in US dollars (USD). Subject to Clause 3.11 below, this amount is the total amount you will pay for the products to be received.
3.3 You should provide us with your credit/debit card information when ordering, pay the full price of the products, or use a third-party payment platform to pay.
3.4 You must have full authority to use the bank card you use to pay. The card must have sufficient balance to complete the purchase.
3.5 You undertake that all the information you provide to us for purchase is correct. We reserve the right to verify your payment details before processing your order.
3.6 It is your responsibility to check the latest terms and conditions before submitting your order.
3.7 Your order is not confirmed until we send you an Order Confirmation.
3.8 We are not obliged to process your order until we accept it. Our confirmation of your order is for information purposes only and does not constitute acceptance of your order. In that confirmation you will receive an order reference number and details of the products. We may reject your order for any reason at our discretion, including out of stock.
3.9 An order is accepted when we send you an 'Order Confirmation' email. This order acceptance is effective from the date we send that email. We reserve the right to refuse to process your order before we accept it and we will refund any sums you have paid. Once we accept your order, a contract is formed and we are legally obliged to supply the products to you.
3.10 If you discover that your order is incorrect after you have submitted it, please contact us immediately at 130008817560@163.com. We cannot guarantee that we will be able to modify your order.
3.11 We try our best to ensure that the prices shown on the website are accurate. If the order price changes before we accept your order, we will contact you during business hours to ask for your confirmation to proceed with the revised price.
3.12 The contract only relates to the goods listed in the order confirmation. We are not obliged to provide any other products in your order that are not included in the order confirmation.
3.13 You must ensure that the information you submit to us is accurate and up to date and inform us of any changes. You must only submit accurate and non-misleading information to us, and you must keep it up to date and inform us of any changes.
4. Cancellation
4.1 We may cancel the contract if the product is unavailable for any reason. We will notify you and refund all monies paid.
4.2 We will usually refund any monies you receive by the same method you paid for the product.
5. Customer Cancellation (Non-Defective Products)
We do not allow customers to cancel their orders. Please check your order carefully. Once an order has been placed, you will not be able to modify or cancel it.
6. Defective Products
6.1 We guarantee that:
a) the products will be delivered in the correct quantity ordered and in good condition
b) the products will conform to the latest description stated on the Website or in our product materials at the time of your order;
6.2 The product should be used strictly in accordance with the latest description published on the Website. It is your responsibility to use the product in accordance with these instructions.
6.3 We may make minor and reasonable adjustments to the design, material, color, size and other features of the product before delivery.
6.4 We try our best to deliver the product in the specified condition. However, if the product is defective, you agree to send the product back to us for inspection within 7 days of receipt.
6.5 To notify us of a defect, please email us at 130008817560@163.com and include the following information:
o Your name and contact number
o Your order number, tracking number and product name (if any)
o Description of the alleged damage
6.6 If you ask for a replacement or refund for a product that conforms to the contract specifications and we discover that:
a) the product has been damaged, has an anomaly or has been neglected
b) after the product has been delivered, we may decide at our discretion not to replace or refund you
We require you to pay all reasonable charges at our current standard rates. We will charge this to your credit/debit card or payment method you provided when placing your order. To the extent permitted by law, we are not responsible for any loss, damage, cost, liability, charge or expense.
7. Limitation of Liability
7.1 This clause prevails over all other clauses and sets out our entire liability and your sole and exclusive remedy in respect of:
a) the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or a Contract or the Website (or any part thereof); or
b) otherwise in connection with these Terms and Conditions or the formation or performance of these Terms and Conditions.
8. Guarantees and Complaints Management
8.1 We shall perform our obligations under these Terms and Conditions within reasonable limits.
8.2 We place great importance on customer satisfaction. We will deal with your issue as quickly as possible and will contact you to answer any queries. Warranty issues may take longer to resolve.
8.3 If you have a complaint, please provide as much detail as possible. You should send this complaint by email and include any order records or at least the order reference number. If you do not hear from us within 5 working days, please make further enquiries. In some cases, your email may be blocked by our spam filter or the correspondence we sent to you may not reach you.
9. Circumstances beyond our control
9.1 We will not be liable for any breach, hindrance or delay in the performance of a Contract caused by any cause beyond our reasonable control.
9.2 If a Force Majeure Event continues for three business days or more, either party may terminate the Contract immediately by giving written notice to the other party, in which case neither party will be liable to the other party for such termination (other than to refund you for products you have paid for but not yet delivered).
9.3 If we have a contract to supply the same products to more than one customer and are unable to fully perform our contract with you due to a Force Majeure Event, we may decide at our discretion which contracts to perform and to what extent.
9.4 We will not be liable for any damages arising from the use of, or inability to use, our products and website.
10. Notices
10.1 Any notice under the Contract shall be in writing and sent to the relevant party by email to the relevant party’s last known email address.
10.2 Any notice sent by post shall be deemed to have been given three business days after the date of posting. Any notice given by email shall be deemed to have been given when it is proved that the email was received by the server of the recipient. Proof of such delivery shall be proof that the letter or email was correctly addressed and (as the case may be) sent or dispatched by prepaid or registered mail or that a delivery report has been received.
11. Website Advertising
We will use reasonable endeavours to comply with any relevant regulations published by the Advertising Standards Authority in relation to the Website.
12. General
12.1 We will keep a record of your order and these Terms and Conditions for six years after we accept your order. However, you are advised to print and retain a copy of these Terms and Conditions, your order, confirmation and order confirmation for ease of reference.
12.2 Any failure or delay by us or you to exercise any right under these Terms and Conditions or a Contract shall not constitute a waiver of that right nor extend to or affect any other or subsequent event or prejudice any right or remedy in relation thereto or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.
12.3 If any court of competent jurisdiction declares any term or contract hereunder to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect any other term or part of any term, all of which shall remain in full force and effect as long as these terms and conditions or contract would have continued in full force and effect without the unenforceable term.
12.4 Nothing herein or the contract shall be deemed to create a partnership, agency relationship or employer-employee relationship between you and us.
12.5 These Terms and Conditions, the Contract (and all non-contractual obligations arising therefrom or in connection therewith) shall be governed by and construed in accordance with the laws of Singapore. The parties hereby submit to the non-exclusive jurisdiction of the Singapore courts.
13. Amendments to General Terms and Conditions of Business
We reserve the right to amend these Terms and Conditions at any time. All amendments will be posted online. Any use of this Website shall constitute acceptance of the new Terms and Conditions.
14. Disclaimer of Inaccuracy
From time to time, this Website may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to change and update information at any time without notice (including after you have submitted your order).